Return Policy

1. Overview prioritize customer satisfaction. If you are not completely satisfied with your purchase, we offer a straightforward return process to ensure your experience with us remains positive. 2. Eligibility for Returns Time Frame: You may return products within 7 days of the delivery date. Condition: To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging. Products that have been opened, used, or damaged are not eligible for a return. Exceptions: Certain products, such as limited editions, promotional items, and gift cards, are non-returnable and will be clearly marked as such at the time of purchase. 3. Return Process Initiate Return: Contact us at parfumsdeliban@gmail.com or +961 76 196 845 with your order number and reason for return. Return Authorization: Once your return is approved, you will receive a Return Merchandise Authorization (RMA) number and detailed instructions on how to proceed. Delivery: Customers are responsible for the cost of returning the item unless the return is due to our error (e.g., wrong item delivered, defective product). We recommend using a reliable delivery service. We are not responsible for returns lost in transit. Inspection: Upon receipt, we will inspect the returned product. If the return is approved, we will process your refund or exchange. 4. Refunds Processing Time: Refunds will be processed within 3-5 business days after we receive and inspect the returned item. Non-Refundable Fees: Delivery charges and any applicable handling fees are non-refundable. 5. Exchanges If you would like to exchange an item, please follow the return process outlined above. Once your return is processed, you may place a new order for the desired item. 6. Damaged or Defective Items If you receive a damaged or defective item, please contact our customer service team within 7 days of receiving the product. We will arrange for a replacement or refund and cover any associated delivery costs.